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Returns Policy

All pieces are carefully inspected to make sure you receive them in mint condition and we want you to be super happy with your purchase! To return or exchange your order, please email and provide your reasoning for your desire to return or exchange.

All returns and exchanges must be made within fourteen (14) days of the purchase or delivery arrival date

All returns must be arranged at your own cost. In this instance, the goods will remain your responsibility until accepted at our place of business. If such goods are lost, stolen, misplaced, or damaged in transit, it is your responsibility and ZINDAGI will not reimburse you for any costs or fees associated with the transportation. We recommend using a carrier service that provides a tracking of the goods.

To complete your return, we require a receipt or proof of purchase. If you are an international customer and would like to return any item, please note we do not offer free returns and you will be responsible for paying shipping, duties, and taxes for this return. ZINDAGI is not held responsible for refunding duties and taxes on any returns.

Once the goods have been collected and returned in their original condition, we will provide a refund to the original card used for payment. Card refunds may take up to ten (10) business days for your bank to complete. This can vary between card issuers and depends on the banking institution. Shipping costs will not be refunded unless the item is faulty or damaged. Please note that these earrings and apparel are handmade and slight imperfections in the finish are to be expected, and such imperfections do not qualify as faulty or damaged.

All goods need to be returned in their ZINDAGI original packaging, including all carry bags, pouches, and care cards. If such goods are not returned in the complete, original packaging, a refund or exchange may not be issued. The determination of a refund or exchange will be decided by ZINDAGI.

Returned goods that are damaged, worn or altered will not be accepted and may be sent back to the customer. All returned goods must be unused and in the same condition that you received it. The determination of whether the goods are damaged, worn or altered will be made by the ZINDAGI.

Our jewelry is delicate. Make sure to keep them in their pouch. We will not accept earrings that are dented or broken unless they are damaged. Proof of such damage must be provided when such return or exchange is initiated by the customer.

Upon receipt of your returned goods, we will notify you that the good was received and is being inspected. After inspection, we will notify you of the approval or rejection of your requested refund.

All sale items are final sale. 

Please send your returned goods to the following address: 

6541 Shady Brook Ln.
Unit 8203, Dallas TX 75206

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