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FAQs

ORDERS

CAN I CHECK THE STATUS OF MY ORDER?

Yes. Once your order is shipped, you will receive a confirmation email with your package tracking number. If you have not received this email, please feel free to contact shop@shopzindagi.com to check on the status of your order.

WHAT SHOULD I DO IF I NEED TO CANCEL OR CHANGE MY ORDER?

If you need to cancel or change your order, please notify shop@shopzindagi.com before 5 pm CST on the date in which you placed your order. Please note that once you receive your confirmation email with tracking information, we may not be able to change your order.

DO YOU OFFER GIFT WRAPPING?

Yes we do! To have your purchase gift-wrapped, please let us know in the "Please leave special instructions below:" blank box in the product section. There, you can also enter a personalized note for us to include with the gift, if you would like.

I RECEIVED MY ORDER AND DECIDED I DO NOT WANT IT. WHAT DO I DO?

We accept returns of all non-final sale product, see “Returns Policy” section for more information.

MY PRODUCTS WERE DAMAGED WHEN I RECEIVED THEM. WHAT DO I DO?

Oh no! So sorry about this! Please contact us right away at shop@shopzindagi.com and we will help you!

MY PACKAGE NEVER SHOWED UP? WHAT HAPPENED? WHAT SHOULD I DO?

Please contact us at shop@shopzindagi.com if you do not receive your package after a reasonable period of time. ZINDAGI is not responsible for packages once they have been consigned to a carrier for delivery to your shipping address. However, we would be happy to contact the carrier to inquire after your package.

MY ORDER LOOKS DIFFERENT THAN THE PRODUCT PHOTO.

ZINDAGI products are handcrafted of the finest materials by skilled artisans in INDIA. Any inconsistencies in the components are natural characteristics of the materials and should not be considered defects.

RETURNS

WHAT IS YOUR RETURN POLICY?

All sale items, items purchased during promotions, and made-to-order pieces are final sale and are not eligible for return. We accept returns on all full-priced products in their original condition, unworn and unused, within 14 days of your purchase. Returns meeting these conditions will be issued a full refund (excluding shipping costs) to the original form of payment. Please note that the customer is responsible for all return shipping costs. Returns should be mailed to:


ZINDAGI
Attn: Returns
6541 Shady Brook Lane
Unit 8203
Dallas, Texas 75206

CAN I EXCHANGE MY ORDER?

If your item was purchased at full price and is unworn/unused within 14 days of your purchase, you are eligible to exchange your item for a product of equal or lesser value. If you’re looking to exchange your item, please email us your exchange option. We’ll send you a discount code for the purchase price that can be redeemed on our website upon arrival of your original order. Exchanges should be mailed to:


ZINDAGI
Attn: Exchange
6541 Shady Brook Lane
Unit 8203
Dallas, Texas 75206

WHEN SHOULD I EXPECT MY REFUND?

Refunds are issued within 1 business day of our receipt of the returned product. Please keep in mind that card refunds may take up to ten (10) business days for your bank to complete. This can vary between card issuers and depends on the banking institution. 

CAN I RETURN SALE ITEMS? WHAT IF THE SALE ITEM WAS A GIFT?:

All sale items are final sale. If you were gifted a sale item and would like to exchange it, please contact us at shop@shopzindagi.com.

CAN I RETURN AN ITEM THAT WAS PURCHASED DURING A SALE?:

All sale items are final sale.

DO YOU DO REPAIRS?:

All of our pieces are hand crafted by skilled artisans in India and made with region-specific materials. However, some pieces are eligible for repair. For purchases in the United States or Honduras, repairs will be subject to a fee assessed on a case-by-case basis. We cannot repair pieces purchased outside the US or Honduras. Please contact us at shop@shopzindagi.com with a specific repair request to determine whether a repair can be accommodated and the associated charge. All associated shipping charges are the responsibility of the customer.

SHIPPING

DOMESTIC:

WHAT ARE YOU SHIPPING RATES?:

All standard US orders are shipped with USPS. Our checkout page provides a specific rate for your address. Rates begin at $3.50 and changes depending on the type of shipping you select. 

WHAT DOES IT MEAN IF A PRODUCT IS AVAILABLE FOR PRE-ORDER?

Select products are available for pre-order. These styles are in the very beginning stages of production, so they will take about 2 – 4 months until they’re ready to ship. For a more specific timeframe, please refer to an item’s product page.

INTERNATIONAL:

WHICH COUNTRIES DO YOU SHIP TO INTERNATIONALLY?

We are now offering international shipping with DHL to the following countries:
Canada, Australia, Costa Rica, El Salvador, France, Germany, Guatemala, Hong Kong SAR, Ireland, Japan, Mexico, Nicaragua, Panama, Spain, Taiwan, United Kingdom, Colombia and Peru.

WILL I NEED TO PAY IMPORT OR DUTY TAXES?

Please keep in mind that International shipments may be subject to additional customs, duties and fees, all of which are the full responsibility of the recipient. These fees may vary from country to country and shipping delays may occur due to customs.

WHEN CAN I EXPECT MY INTERNATIONAL ORDER?

Most of our orders leave our office within 1 – 3 business days of order confirmation. Once your international order has shipped, we estimate that you will receive your order within 3 – 8 days of its original ship date. International orders may experience delays caused by customs. You can access these notifications and updates through the tracking number provided in your final confirmation email.

DO YOU SHIP TO INTERNATIONAL PO BOXES?

DHL does not deliver to P.O. boxes, which means we currently do not ship to international PO boxes. If you entered a P.O. box as your delivery address we will reach out to get an alternative address which could potentially delay your delivery.

CARE

HOW DO I CARE FOR MY ZINDAGI PRODUCTS?

All of our pieces are made in limited batches by artisans in INDIA resulting in truly unique pieces, with history and culture behind it. To keep your ZINDAGI piece in mint condition, we suggest storing it in the dust bag or pouch provided with your shipment. This will keep it dry and will reduce the likelihood of tarnishing. Avoid exposing your jewelry to excessive humidity or sunlight. Our jewelry is made to last, but pieces that are handled [without kind care] like excessive dropping, wear and tear, or improper transport / storage are more likely to show wear and potential damage over time. Please use common sense and care when wearing and storing your ZINDAGI piece.

HOW DO I CLEAN MY ZINDAGI APPAREL?

Our apparel collection is crafted with different materials ranging from delicate cotton to silk. Please see the product specific description to see the best way to care for your piece. 

HOW DO I CLEAN MY ZINDAGI JEWELRY?

For gold-plated metals, please expect some natural tarnishing over time with wear. To reduce delay tarnishing and the effect of wear, gently wipe jewelry with a soft polishing cloth and store in a dry place. Protect jewelry from abrasive surfaces and harsh chemicals and please be mindful of wearing makeup near jewelry or of getting your plated metal piece wet.

For our brass and faux material Findings pieces, use a dry soft cloth to clean and store in pouch when not enjoying wearing them around. 

MY POSTS ARE BENDING. WHY IS THIS HAPPENING? WHAT SHOULD I DO?

Our earrings’ posts are sterling silver and as such are slightly malleable, which keeps them from breaking under any applied pressure or weight. Simply slowly, and gently bend the post into a comfortable wearing position and you’ll be good to go!

For our Findings earrings, please be extremely gentle when bending the post back to its wearing position. Brass is not malleable and a quick snap back can break the post. Please email us at shop@shopzindagi.com to assist you.

I MISPLACED MY EARRING BACKS. WHAT SHOULD I DO?

We can send you new earring backs. :) We use a metal and gummy system for our earring backs so they should be very secure, but are always happy to send replacements if needed for a $10 fee (covers shipping and handling). Just email us at shop@shopzindagi.com and we’ll get your new backs to you immediately!

MISCELLANEOUS

WHAT DOES ZINDAGI MEAN?

Zindagi means "life" in Urdu, one of many of INDIA's languages.

HOW DO YOU PRONOUNCE ZINDAGI?

Zindagi जिंदगी : Zin-di-gee. Try it! It's real easy!

IF I NEED HELP, WHO SHOULD I CONTACT?

For all customer service questions please email: shop@shopzindagi.com

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Elo debit and credit cards. We also accept PayPal and Apple Pay.

CAN I PURCHASE A GIFT CARD?

Yes! Gift cards are available for purchase here.

WHERE CAN YOUR GIFT CARDS BE USED?

Gift cards can be redeemed on the ZINDAGI website.  

WHAT CURRENCY ARE YOUR PRICES IN?

All prices displayed are in U.S. dollars (USD). But if you notice the upper right corner on our website, you can see prices in Euro, British Pound, Mexican Pesos and Japanese Yen.

WHAT DOES FINAL SALE MEAN?

All items marked final sale have been reduced in price and cannot be returned or exchanged.

IF I HAVE A PRESS QUESTION, WHO SHOULD I CONTACT?

For press inquiries please email: mariajose@shopzindagi.com

IF I AM A RETAILER AND WANT TO CARRY YOUR PRODUCTS, WHO SHOULD I CONTACT?

Yeay! Cannot wait to chat. Please contact: mariajose@shopzindagi.com for all wholesale inquiries.

WHAT ARE FINDINGS?

Findings is a curated selection of one-of-a-kind jewelry that were hand selected by our founder, María José Padgett, and sold exclusively on the ZINDAGI site. For any and all Findings questions, please contact: shop@shopzindagi.com.

 

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